Combining Applications, Content, Collaboration and Transactions the Legal Service Platform enables in-house solicitors and lawyers to manage the conflicting pressures of increasing service levels whilst reducing operational cost. Peppermint's legal software tracks, captures and reports on every activity in the legal department to provide powerful reporting data that allows solicitors and lawyers to focus on high value tasks and demonstrate value. Platform's legal online service portal provides self-service and automation services to assist the busy legal department to deliver legal services to internal clients, at the right cost.
The award winning Legal Service Platform from Peppermint is a new generation of legal software for solicitors and lawyers. The Peppermint Platform delivers all the services a solicitor or lawyer would expect of a leading legal software platform, including: case management, practice management, time recording, document management, CRM and marketing all underpinned with powerful workflow and business process management tools. It also uniquely enables you to provide your colleagues and partners with online legal services including the innovative Legal Online Services Portal.
Uniquely, the Peppermint legal software combines the power of Applications with Content, Collaboration and Transactions on a single client centric platform. This eliminates integration issues and enables in-house legal departments to deliver highly personalised and cost effective legal services.
The power of the Peppermint Legal Service Platform allows solicitors and lawyers to transform legal service delivery. It makes it possible for legal departments to join with other in-house legal teams in order to benefit from economies of scale; and provide legal services to external organisations to generate extra revenue.
Solicitors and lawyers can service the legal needs of their organisations 24/7 using the Legal Online Services Portal, which gives colleagues and external legal providers the ability to self-serve at a time and place of their choice. As long as they have access to an internet browser they can track and progress matter activity, providing effective matter and case management and saving valuable time for the busy in-house solicitors and lawyers. Research conducted by Peppermint Technology shows that 83% of businesses would like to deal with a solicitor/lawyer this way.
The Legal Online Services Portal also enables solicitors and lawyers to take client interaction to the next level to provide a 'deal room' environment using document management tools to share and work on documents with colleagues or other solicitors and lawyers. In addition to this, by combining the use of Microsoft Lync's audio, video and document management in one experience, solicitors can deliver a legal consultation direct to colleagues in other offices.
Efficiency is at the heart of managing cost. The Peppermint Legal Service Platform makes this possible through the use of workflow and business process management tools that automate recurring tasks and processes.
This workflow capability within the award winning Legal Service Platform can perform event-driven activities, based on your business process management rules. The legal software can continue to serve, or allow customers to 'self-serve', without human intervention. Legal Customer Experience Research demonstrates that giving clients access to self service facilities improves customer satisfaction and improves the perception of service quality.
Workflow and Business Process Management not only reduces operational costs it also delivers a valuable risk management tool. It provides a 'silent monitoring' capability that is constantly checking for exceptions and proactively reports potential risks.
The business intelligence and reporting built into Peppermint's legal software tracks and reports on all tasks and activities in the department. Coupled with flexible cost and time recording tools, this allows the legal department to fully understand the detailed cost of delivering a legal service. This data is very powerful in helping solicitors and lawyers identify where improvements can be made and highlighting training and performance issues.
For those legal departments looking to offer legal services to other organisations, or for those wanting to become a revenue generating department, Platform provides the necessary management information capabilities to make this possible.
The Peppermint Legal Service Platform is unique in that it is the only legal software technology to bring together in one place: case management, practice management, time recording, document management, CRM and Marketing all with powerful workflow and business process management tools. With the client record at the centre of all of these tools and applications, solicitors and lawyers can provide new legal services such as:
The speed at which Platform services can be extended, customised and tailored enables those solicitors and lawyers seeking new commercial opportunities to adapt and change quickly. The Legal Service Platform's unique ability to combine legal Applications with Content and legal online services facilities opens the door for new service delivery models. For many aspiring legal departments, this may offer the opportunity to extend service reach and the client base.
As part of the Platform, the Peppermint App Shop provides a one stop shop for a wide range of complementary legal software and services required to run a successful legal service department. Peppermint, winner of the KnowList Award for Technology Innovation, encourages a community approach to the development of new ideas and technology innovation. This allows Peppermint to rapidly bring to market new legal technology innovation to help solicitors and lawyers in legal departments improve service and reduce operating cost.
For more information on how Peppermint Technology can help In-house Solicitors and Lawyers please contact us.
For more information read: Legal Software Overview Legal Online Services Matter and Case Management Workflow and Business Process Management Document Management
Our legal software consists of four key pillars, uniquely placing the client at the centre. Click the diagram for more info.
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