Legal Service Customer Experience Research 2012
"What clients really want from a legal service provider" is comprehensive research into the role of the customer experience in legal services, post the Legal Services Act. This legal market research collates the opinions of over 1,000 consumers, 150 UK businesses and more than 150 law firms to provide unique insight.
Unique Insight for Law Firms and the ABS
This is the first comprehensive survey to be run in consecutive years and provides unique insight to how the needs and requirements of legal clients have evolved and changed in the past 12 months. The research examines the unique requirements of the consumer and business market and reveals some stark differences. The needs of clients are also compared directly to what legal firms think their clients want and highlights, in a number of areas, that legal firms are way off the mark in understanding what their clients want. The hot issue of pricing and hourly billing is examined in detail and worryingly for law firms the research indicates that more than 80% of clients think hourly billing is harmful to the relationship. While the research finds that price is the main driver for a customer selecting a legal firm it also highlights that once a client engages with a legal firm the level of customer service has far more impact on retaining them.
Get your copy of the 2012 report:
"What Clients Really Want from a Legal Service Provider"
The 2012 Legal Service Customer Experience Report is now available. The price per copy can start from as little as £15, which includes VAT and postage to anywhere in the UK.
To order your copy of the report securely, simply click the 'Buy Now' button next to the pack of your choice below. All major credit cards and debit cards are accepted.
| Item: | Shipping: | No of copies: | Discount: | Price Per Copy: | Total (Inc VAT): | Purchase on PayPal: |
| 2012 Legal Service Customer Research | FREE UK delivery within 3-5 working days | 1 | 0% | £25 | £25* |  |
| (5 PACK) 2012 Legal Service Customer Research | FREE UK delivery within 3-5 working days | 5 | 5% | £23.80 | £119* | |
| (10 PACK) 2012 Legal Service Customer Research | FREE UK delivery within 3-5 working days | 10 | 10% | £22.50 | £225* | |
| (50 PACK) 2012 Legal Service Customer Research | FREE UK delivery within 3-5 working days | 50 | 20% | £20 | £1000* | |
| (100 PACK) 2012 Legal Service Customer Research | FREE UK delivery within 3-5 working days | 100 | 40% | £15 | £1500* | |
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