Allan Carton, Managing Director of Inpractice and specialist in strategy, marketing & technology for law firms, shares his tips on setting the agenda for your CRM strategy to achieve short, medium and long-term gains.
The foundations for your future that bring law firm growth
Simon McCrum draws on his decades of experience in law firm leadership to provide clarity on how law firms can refocus on the key priorities and deliver sustainable business growth.
Practical Steps to Cyber Security for Law Firms
Over the last 12 months the levels of cyber activity continue to increase month on month, as have the sophistication of attacks. Any ‘weak link’ in a law firm's operating systems and secure networks presents an increased level of being compromised. Poorly maintained legacy systems are potentially most at risk.
Peppermint Appoints Leading Legal CRM Expert
Legal technology innovator Peppermint Technology has strengthened its leadership in CRM by appointing leading legal CRM expert Russell Bell as Senior Implementation Consultant
The CIO Dilemma
In the rapidly evolving legal services landscape law firms are realising they will live or die based on the customer experience and technology will play a key role in defining that. Arlene Adams shares her view on how Law Firm CIOs can solve the technology dilemma.
Peppermint CX Takes Mobility to a New Level
The latest version of the Peppermint CX delivers a mobile experience that enables lawyers to manage clients, progress work and capture time on the move.
What Constitutes a Great Client Experience?
Differentiating on core legal services is difficult, perhaps impossible, so how does a law firm compete and win through delivering a great client experience? Andrew McMillan explains.
Square One Law Successfully Deploys Peppermint
Square One Law the 16 partner, Newcastle based, commercial law firm has chosen Peppermint Technology, with its Microsoft Dynamics CRM cloud based technology platform, as a cornerstone in the further scale up and development of its business.
Pioneering Invicta Law Picks Peppermint as Technology Partner
Invicta Law, the new legal services company established as a wholly owned trading arm of Kent County Council (KCC), has selected Peppermint Technology to provide the technology platform to underpin the new business’s client-centric approach.
How do you eat an elephant?
It’s not uncommon for law firms to be resistant to change. Caution is understandable, particularly since change often comes dressed as a complex and expensive transformation project. But it doesn’t have to be that way, as we explain.
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Peppermint's CEO Arlene Adams and CTO Mike Walker talk about client centricity and 'becoming the law firm your clients want you to be.'