It’s hard to grasp that we are saying goodbye to 2017. It really has gone in a flash. I think the pace of business life is getting faster each year and it’s harder to predict the environment in which we operate. At a macro level we need to get our heads around the uncertainty and opportunity that Brexit presents. At a technology level, we are seeing tech advancements at a pace I have never known.
GDPR – Why the panic?
The countdown is on. GDPR will change the way businesses control and manage the personal data they hold in respect of their customers and their employees. From 25 May 2018, paying lip service to data protection requirements will expose you and your business to the risks of significant fines. Join our webinar on Monday 22nd January where our Legal Counsel will take you through some of the key risks and management techniques associated with GDPR.
Unlocking the ROI in your law firm’s technology investment
Andrew Simmans, IT and Project Management Consultant, draws on his 17 years’ experience working on legal technology projects to share how law firms can achieve the best return on their IT investments.
How to use CRM to make more time for better value work
Allan Carton, Managing Director of Inpractice and specialist in strategy, marketing & technology for law firms, shares his tips on setting the agenda for your CRM strategy to achieve short, medium and long-term gains.
The foundations for your future that bring law firm growth
Simon McCrum draws on his decades of experience in law firm leadership to provide clarity on how law firms can refocus on the key priorities and deliver sustainable business growth.
Practical Steps to Cyber Security for Law Firms
Over the last 12 months the levels of cyber activity continue to increase month on month, as have the sophistication of attacks. Any ‘weak link’ in a law firm's operating systems and secure networks presents an increased level of being compromised. Poorly maintained legacy systems are potentially most at risk.
The CIO Dilemma
In the rapidly evolving legal services landscape law firms are realising they will live or die based on the customer experience and technology will play a key role in defining that. Arlene Adams shares her view on how Law Firm CIOs can solve the technology dilemma.
What Constitutes a Great Client Experience?
Differentiating on core legal services is difficult, perhaps impossible, so how does a law firm compete and win through delivering a great client experience? Andrew McMillan explains.
How do you eat an elephant?
It’s not uncommon for law firms to be resistant to change. Caution is understandable, particularly since change often comes dressed as a complex and expensive transformation project. But it doesn’t have to be that way, as we explain.
Peppermint CX - and why it matters
The launch of Peppermint CX is a coming of age: delivery of core functionality in the main products; the upgrade of the base technology to the latest and greatest; more agile, and easier, product release management; and a renewed focus (signalled in the name change to Peppermint CX) on the real difference-maker: the customer-centric functionality ensuring that our customers can design business processes which have their CLIENT at the centre.
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Peppermint's CEO Arlene Adams and CTO Mike Walker talk about client centricity and 'becoming the law firm your clients want you to be.'