How we help

When you select Peppermint’s software to help support your firm’s success, we work closely with you to get you up and running on your solution. But your journey with us doesn’t stop at implementation. Our team is here to support you and help you get the most out of your Peppermint solution no matter where you are in your Peppermint journey.

Professional Services

Our professional services team will enable you to develop practical and cost-effective legal services upon our highly customisable platform. We utilise a proven Agile delivery model to deliver services effectively and improve time to value for our customers.
  • Project management and consulting for successful implementation and migration of your existing data
  • Supporting you to configure Peppermint to deliver core business requirements
  • Expert advice and training based on the needs of your users
  • Establishing Peppermint champions within your business that will drive user adoption and innovation

Customer Success

We’re committed to providing a first-class service to your business and your people. Following implementation, we will provide you with ITIL aligned support services, a focused customer success manager and a responsive support team.
  • Regular strategic dialogue with your Customer Success Manager to ensure you gain maximum value from our services
  • Your Customer Success Manager will connect you with the Peppermint Customer Community, where you can exchange ideas and best practice with your peers also using the platform
  • Phone and email support, plus 24×7 access to our support portal where you can log, track and update support cases as well as access technical and commercial documentation

Managed Services

We set high standards for the availability, security and performance of our solutions, leveraging the capabilities of available technology. Our Managed Services team actively monitor these standards to make sure that you get the most value possible out of the cloud.
  • Platform security, availability and performance
  • Performance monitoring and optimisation
  • Capacity Management and Optimisation
  • Environment set up, upgrade and maintenance
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Learn more about how our software solutions can support your businesses growth and continued high performance, now and into the future.