Dezrezlegal works closely with a number of estate agents across the UK providing high quality conveyancing services. They wanted to provide a faster, more efficient and transparent service to all clients as a way of further improving the delivery of their service to clients and introducers. Using the Peppermint Platform’s online services, Dezrezlegal will be able to support multiple channels of engagement while clients and partners receive case progress updates, instruct new work and self-serve at a time that suits them. The information clients provide via the online service portal will feed directly into the Platform which streamlines the administration process and improves data quality for Dezrezlegal.
Laura Liddell, Managing Director at Dezrezlegal, said: “Moving house can be a stressful experience so we strive to provide a service that makes it easy for the customer. Our strategy is to embrace technology to ensure we keep at the forefront of our market. The Peppermint Platform has enabled us to provide the best possible experience at the right price point. The online legal service portal and flexible case management tools, within the Peppermint Platform give us the tools to do just that.”
The Dezrezlegal team, based in Swansea, are using and customising the Peppermint Residential Conveyancing case management content pack to streamline process. They are also working with Peppermint to incorporate OCR scanning from PaperRiver to enable documents to be scanned and saved directly to the matter record for added efficiency.
Arlene Adams, CEO of Peppermint commented: “Dezrezlegal bring a modern approach to conveyancing. This will undoubtedly become the norm in how conveyancing is delivered – efficient, transparent and at a competitive price. Their quest to lead the innovation is a common trait the Peppermint Community.”