Three years of research conducted by Peppermint into the role of the customer satisfaction in legal services, demonstrated unequivocally that law firms needed to change in order to satisfy evolving client needs. This latest report draws on research and surveys from across the spectrum of business, not just the legal sector, to identify and guide the reader through four key areas where firms need help on their change journey to delivering what clients want.
Authored by Legal Futures’ Editor Neil Rose, the 2014/15 Peppermint Report makes for a compelling read for law firm leaders.
It was launched at the 2014 Peppermint CEO Research Forum which welcomed an audience of 100 to discuss the four topics with expert panellists. Attending law firm leaders described the Forum as, “a great conference with excellent and engaging speakers with excellent hand-outs”, “an engaging and well-constructed day”, and “a fantastic forum. Great speakers, great content that was highly relevant and practical”.