This is a very challenging time for law firms and their clients as they develop strategies to stay safe, maintain compliance in a difficult environment, protect the rule of law and create financial plans to safeguard their future.
Peppermint has also taken steps to protect our business and our staff. As a C-19 Business Pledge supporter, we are committed to doing what we can to help tackle the coronavirus.
Here is our five-point plan to ensure the viability of our business now and in the future:
1. Keep people and our communities safe
The health and welfare of our people, their families, our customers and suppliers, and the wider community, is our priority.
As a cloud software business, the Peppermint team can readily work from home and we remain fully operational to support our customers and the wider legal market.
Regular client communication forums keep the Peppermint community informed of COVID-19 plans, including sharing best practice on how our customers can work remotely effectively.
Internally, we have enhanced communication channels to ensure that our now virtual community remains connected and engaged. We regularly check in with staff to see how they are and we are available to provide support and assistance if needed.
We are also engaged with our community. Our teams continue to support Framework Housing Agency to help the homeless achieve financial stability, social inclusion and independence during these difficult times.
2. Maintain high service availability and performance for customers
Our software underpins the operations of our customers enabling them to work remotely, interact online and manage transactions digitally. Maintaining this quality service is critical at this time. We have therefore:
- Strengthened our senior crisis management team to proactively monitor and manage business continuity
- Closely monitored platform utilisation and volumes of service requests to ensure we are resourced effectively
- Ensured our supply-chain partners’ business continuity plans are robust
- Proactively contacted customers to understand the impact of COVID-19 and identify potential support requirements
3. Support our customers through their business continuity planning for COVID-19
We are supporting our customers fully and our professional services team is available for customers that need to quickly adapt their business processes to the new operating environment.
Our product roadmap has been reprioritised to focus on features and developments that we believe will add value to our customers in the next few months.
We are also working flexibly with customers and prospects who have had to defer projects while they focus on their own business continuity plans.
4. Protect our business and cashflow
We have mitigated our risk by ensuring that we have a healthy bank balance along with ongoing support from our institutional investors should it be needed in the longer term.
We are sensitive to the uncertainties that lie ahead and are preparing for a more challenging year than we’d forecasted. We have:
- Utilised the Coronavirus Job Retention Scheme to re-balance staffing levels against current business demands
- Deferred external spending on software and services that have limited value in the current environment
- Re-prioritised investments and projects to protect and prioritise existing services
5. Develop strategies to emerge stronger after the outbreak has passed
Our leadership team is taking steps to protect the future growth and profitability of our business, including:
- Scenario planning and frequent financial modelling exercises to improve resiliency
- Regularly speaking with our customers to anticipate, and plan for, shifts in our core market
- Developing new business models and propositions for growth once the pandemic has passed
For further information or assistance, please email firstname.lastname@example.org