Invicta Law, the new legal services company established as a wholly owned trading arm of Kent County Council (KCC), has selected Peppermint Technology to provide the technology platform to underpin the new business’s client-centric approach.
The Maidstone-based Invicta Law has over 150 specialist personnel, and will provide high quality, customer-focused legal services to the wider public sector (including central and local government, blue light services, the health and education sectors), and the voluntary and commercial sectors.
The creation of Invicta Law was spearheaded by the pioneering Geoff Wild, former Head of Legal Services at Kent Legal Services (KLS) and now CEO of Invicta Law. Described as “one of the most radical thinkers in the legal community today” Wild is a strong advocate of getting technology right to deliver the changes demanded by today’s legal services market, stating “in future, we will no longer have a legal business that happens to use technology; instead, it will be a digital business that happens to do law”.
Commenting on the partnership with Peppermint, Wild said, “I believe that law is set to be radically reshaped by the emergence of technology such as Peppermint CX, and this will present a real opportunity to both remove waste and duplication in back-office operations, and to change the way we deliver services and manage client relationships.
Wild is determined to challenge the status quo where legal services are delivered so expensively and with such complexity that it has become inaccessible for 80% to 90% of the population, saying, “The way to address the issue is through disruptive innovation and investment in technology, like Peppermint, and this is set to transform the sector beyond recognition.”
Arlene Adams, Peppermint’s CEO, added, “This is a very exciting partnership. The leadership of Invicta Law have a vision to radically change the procurement and delivery of legal services in the public sector, and that has the potential to realise huge reductions in spend on these legal services. We are delighted to be working with them, and to be providing the core tech platform to support this business strategy.”