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Peppermint legal research infographics give you an overview of the findings of the latest 2016 Peppermint Legal Research Report: "Benchmarking Legal Services". Key facts and statistics relating the two business critical areas of customer satisfaction and business innovation, are shown in a graphical format so you have an instant view of the results that matter.
The full Peppermint Legal Research Report – "Benchmarking Legal Services" can be downloaded for FREE.
Although many legal businesses claim to have introduced enlightened client-based practices, the existence of widespread poor satisfaction levels is arguably the sector's Achilles heel. Many law firms still lack the ability to measure customer service adequately and do not ask for feedback routinely – or at all.
Click the infographic image below to launch a PDF version of the Customer Experience Infographic ideal for sharing on social media.
Law firms spend less than other comparable sectors on IT investment: a third of law firms have not been involved in any business innovations in the last two years; and in almost half of law firms, client records remain paper based.
Click the image below to launch a PDF version of the Business Innovation Infographic ideal for sharing on social media.
The Peppermint Legal Customer Research infographics from the 2013/2014 report "What Legal Clients Want" can be viewed here
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