Read the latest thought leadership articles from Peppermint Technology's founder and CEO Arlene Adams.
Peppermint Legal Customer Research infographics give you an overview of the results of the 2013/2014 "What Legal Clients Want" legal service customer experience research. Key facts and statistics from each of the legal industry segments surveyed: corporate clients, private clients and law firms, are displayed in a graphical format so you have an instant view of the results that matter.
Corporate legal clients are becoming savvy buyers. Increased availability of legal services means they are better educated and more confident to shop around for a law firm and demand competitive and often fixed fee prices.
Click the infographic image below to launch a PDF version of the Corporate Clients Infographic ideal for sharing on social media.
Law firms are succeeding in making private clients aware of the legal services available, but there is still a strong reticence to instruct due to transparency of perceived cost, although quality marks and recommendations go some way to building trust with a law firm.
Click the image below to launch a PDF version of the Private Clients Infographic ideal for sharing on social media.
Despite the majority of law firms striving to understand clients’ needs, poor IT systems and lack of data is widely recognised as the biggest barrier to success. Too many law firms are still trying to operate on inadequate legal software, putting them at a competitive disadvantage to those who have single technology platforms and instant business intelligence at their fingertips.
Click the image below to launch a PDF version of the Law Firms Infographic ideal for sharing on social media.
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