It’s common for law firms to have a formal strategic plan that outlines at least the basics of their vision, major goals, and specific initiatives for achieving them. However, many fail to fully translate their plan into action.

Our final story for International Women’s Day is from Jacky Ellis, Peppermint’s Senior Implementation Consultant.

Jo is an experienced Quality Management professional who has worked within Health, Biotech Engineering, Pharmaceuticals and the Technology sector. Jo holds two undergraduate degrees in Biology and Psychotherapy.

Lisa is a Fellow of the Chartered Institute of Management Accountants (CIMA) with 25+ years’ experience in strategic finance, leadership and programme management roles across a variety of sectors including logistics, FMCG and of course,

Tony Cox, chief sales officer at Peppermint Technology, outlines what firms need from technology to enhance flexibility and productivity in the new reality of dispersed working.

The Peppermint team is growing, and we would like to introduce some the team members that keep our business and projects moving, both in customer-facing roles and behind the scenes.

Matt O’Callaghan spent 14 years working at Microsoft where he headed-up the legal services team before joining Peppermint. Here, he explains why he made the move and his ambitions for the company for the future.

Tony: I’m three years in now at Peppermint, and the changes you are seeing are sustainable. […] We’ve come out of 2020 with a strong pipeline, in fact, it’s even stronger than what we’ve seen last year.”

After over 20 years leading IT departments in law firms, David Griffiths recently made the move to join Peppermint Technology on their mission to support business transformation within the legal sector. Georgina Fradley, Head of Marketing at Peppermint, recently sat down with David to ask him why he felt it was the right time to make the transition.

Unless you have been stranded on a desert island for the past 18 months you cannot have failed to read/hear about the General Data Protection Regulation (GDPR) which comes into force on Friday 25th May 2018. It’s certainly the ‘hot topic’ – the subject is broached at pretty much every client meeting I have and I expect to be talking/reading about it even more in the next 2 months.

The countdown is on. GDPR will change the way businesses control and manage the personal data they hold in respect of their customers and their employees. From 25 May 2018, paying lip service to data protection requirements will expose you and your business to the risks of significant fines.

Here, we speak to four of the most ambitious – from IT outsourcing specialist Agilitas and legal software firm Peppermint Technology, to pram-maker Babystyle and savoury pastry manufacturer Addo Group.

In this article Andrew Simmans, IT and Project Management Consultant, draws on his 17 years’ experience working on legal technology projects to share how law firms can achieve the best return on their IT investments.

On average, 4,000 ransomware attacks occurred per day in 2016, according to a report from the FBI. Diving deeper, ransomware attacks on businesses have become more frequent as well.

New entrants, increased client expectation and continuing fee pressure have shifted the battle ground of legal services to the client experience.

Unless you have a monopoly in your area, differentiating on core legal services is difficult, perhaps impossible.

It’s not uncommon for law firms to be resistant to change. Caution is understandable, particularly since change often comes dressed as a complex and expensive transformation project.

Law firms spend less than other comparable sectors on IT investment – just 4.1% of turnover, compared to consultancy (4.9%), and accountancy (5.1%), according to our latest research, How law firms measure up against other sectors.

When it comes to customer service, lawyers should think more like publicans, writes Edward O’Rourke – who began his career in pub and hotel management before becoming a corporate lawyer and eventually CEO of Ashtons Legal, a 200+ strong law firm operating across East Anglia.